After your payment
Keep the receipt and payment reference provided by Razorpay. Maddy currently checks payment and arranges onboarding personally. A return to this website is not payment verification or a confirmed appointment. Visit after your payment to contact support with your reference and the service you purchased.
You do not need a website account to make a payment through our hosted Razorpay pages. Use an email address and phone number you can access; for a child, the parent or guardian supplies their own contact details. Never send a card number, CVV or one-time password to support.
My Body Plan: assessment comes first
My Body Plan is personalised monthly coaching for adults. Your training and food plan is prepared from your starting assessment, goals, present condition, preferences and routine. It is not an instant download or a ready-made programme issued immediately after payment.
Your first personalised plan is delivered within 24 hours after your starting assessment is complete and Maddy has the details needed to prepare it. The assessment is complete once all required answers and any necessary clarification have been received. The 24-hour period begins at that point, rather than at payment.
Maddy confirms the online channel used to share your plan and your coaching start date with you. If you need to begin on a particular date, contact Maddy before paying so availability can be confirmed.
During the coaching month, a weekly check-in receives a personal reply from Maddy within 24 hours. Your plan and progress report are updated monthly. Exercise videos, form feedback, voice notes and learning support are included as described on the My Body Plan page. Form-check videos are shared through the channel agreed during onboarding.
The current payment link purchases one month. It does not create an automatic recurring debit. Any further month requires a separate payment and an agreed continuation of coaching.
Adult and parent consultations
A consultation is a 30-minute video or voice call, according to your choice. Seven short questions help prepare the conversation. Maddy agrees a suitable appointment with you and provides the joining instructions. Payment alone does not reserve a particular date or time. International appointments are confirmed with the relevant time zone.
To request a different time, contact Maddy at least one hour before the scheduled start. The replacement appointment is agreed according to your availability and Maddy’s availability. Cancellation and missed-call rules are set out in the cancellation policy.
After an adult consultation, the written 30-Day Start Sheet is provided within 24 hours of the call. A parent or guardian joins a parent consultation to discuss the child’s needs and the suitability of live coaching; buying a consultation does not automatically enrol a child in the 12-session package.
Kids live coaching: 12 agreed sessions
This is a separate online service for ages 8–18, with a parent involved. Pay for the package after the parent consultation, once suitability, session duration, schedule, online platform and family arrangements have been agreed with Maddy. The 12-session package is valid for six weeks from the first scheduled session. The individual session dates are agreed around the child and family; they are not a fixed timetable for every child.
The parent receives the joining instructions and confirms a suitable space, connection and supervision arrangements. Give at least one hour’s notice when requesting a session change. Replacement sessions are subject to mutually available times and the package validity period. See the cancellation and refund policy for missed sessions and interruptions. No child diet plan or physical product is included.
Delays, joining problems or a missing plan
Contact support if the agreed delivery date has passed, a link does not work, you cannot join a session, or you have not received the next-step instructions. Include your name, service and payment reference. Check your email’s spam folder and confirm that your contact details are correct. Do not make a second payment to resolve a delivery problem.
Maddy will review the service status with you and address the next arrangement. Cancellation, refund and rescheduling requests are covered by the cancellation and refund informationand the terms agreed for your purchase. Existing consumer rights are not removed by this page.
Delivery support
FitnessByMaddy is operated by Mandeep Jakhar, Sole Proprietor, Haryana, India. Email support@fitnessbymaddy.com or use WhatsApp +91 70824 78374. You can also review all services and prices and the service terms before purchasing.