After your payment
Provide your contact details once on Razorpay’s checkout page and choose email, WhatsApp or both. Keep the receipt and payment reference provided by Razorpay. Maddy checks the received payment in Razorpay and uses those checkout details to arrange your next step. The after-payment page explains what happens next; there is no second contact or payment-ID form to complete. Returning to this website is not proof of payment or a confirmed appointment.
If you choose email or both methods, Maddy uses your checkout email. WhatsApp follow-up is handled personally by Maddy; choosing WhatsApp does not trigger an automatic message. You can also open an email or WhatsApp message from the after-payment page, review it and send it yourself if you need help. This contact choice is for service coordination and does not sign you up for marketing.
You do not need a website account to make a payment through our hosted Razorpay pages. Use an email address and phone number you can access; for a child, the parent or guardian supplies their own contact details. Never send a card number, CVV or one-time password to support.
My Body Plan: assessment comes first
My Body Plan is personalised monthly coaching for adults. Your training and food plan is prepared from your starting assessment, goals, present condition, preferences and routine. It is not an instant download or a ready-made programme issued immediately after payment.
Your first personalised plan is delivered within 24 hours after your starting assessment is complete and Maddy has the details needed to prepare it. The assessment is complete once all required answers and any necessary clarification have been received. The 24-hour period begins at that point, rather than at payment.
Maddy confirms the online channel used to share your plan and your coaching start date with you. If you need to begin on a particular date, contact Maddy before paying so availability can be confirmed.
During the coaching month, a weekly check-in receives a personal reply from Maddy within 24 hours. Your plan and progress report are updated monthly. Exercise videos, form feedback, voice notes and learning support are included as described on the My Body Plan page. Form-check videos are shared through the channel agreed during onboarding.
The current payment link purchases one month. It does not create an automatic recurring debit. Any further month requires a separate payment and an agreed continuation of coaching.
Adult and parent consultations
Choose Fitness & Lifestyle, Live Coaching, or Parent & Child as the focus for your consultation. The preparation and discussion follow that focus. Adult live coaching starts with this conversation before any decision or payment for ongoing live coaching.
A consultation is a 30-minute video or voice call, according to your choice. Seven short questions help prepare the conversation. Maddy agrees a suitable appointment with you and provides the joining instructions. Payment alone does not reserve a particular date or time. International appointments are confirmed with the relevant time zone.
To request a different time, contact Maddy at least one hour before the scheduled start. The replacement appointment is agreed according to your availability and Maddy’s availability. Cancellation and missed-call rules are set out in the cancellation policy.
After an adult consultation, the written 30-Day Start Sheet is provided within 24 hours of the call. A parent or guardian joins a parent consultation to discuss the child’s needs and the suitability of live coaching; buying a consultation does not automatically enrol a child in the 12-session package.
Adult live 1:1 coaching: agree the details first
Adults aged 18 and over can discuss individual live online training sessions with Maddy through the Live Coaching Consultation. The consultation is a separate 30-minute service at ₹1,199 or US$15; it does not reserve training sessions or include the package fee.
Package fees are discussed during the consultation. Before enrolment and package payment, Maddy confirms the fee, suitability, session duration, your available days and time zone, the delivery platform, package validity and cancellation and rescheduling terms with you in writing. The schedule is personal; there is no fixed weekly timetable or session length for every client.
You receive joining instructions and discuss the space, equipment and camera setup needed for Maddy to observe your movement. The sessions include live demonstrations and feedback suited to your current ability. This service is separate from the monthly My Body Plan. See adult live coaching for the full approach. Maddy shares payment details for the adult package personally after consultation and agreement.
Kids live coaching: 12 agreed sessions
This is a separate online service for ages 8–18, with a parent involved. Package fees are discussed during the Parent & Child Consultation. Pay for the package after the consultation, once fees, suitability, session duration, schedule, online platform and family arrangements have been agreed with Maddy. Maddy then shares payment details personally. The 12-session package is valid for six weeks from the first scheduled session. The individual session dates are agreed around the child and family; they are not a fixed timetable for every child.
The parent receives the joining instructions and confirms a suitable space, connection and supervision arrangements. Give at least one hour’s notice when requesting a session change. Replacement sessions are subject to mutually available times and the package validity period. See the cancellation and refund policy for missed sessions and interruptions. No child diet plan or physical product is included.
Delays, joining problems or a missing plan
Contact support if the agreed delivery date has passed, a link does not work, you cannot join a session, or you have not received the next-step instructions. Include your name, service and payment reference. Check your email’s spam folder and confirm that your contact details are correct. Do not make a second payment to resolve a delivery problem.
Maddy will review the service status with you and address the next arrangement. Cancellation, refund and rescheduling requests are covered by the cancellation and refund informationand the terms agreed for your purchase. Existing consumer rights are not removed by this page.
Delivery support
FitnessByMaddy is operated by Mandeep Jakhar, Sole Proprietor, Haryana, India. Email support@fitnessbymaddy.com or use WhatsApp +91 70824 78374. You can also review all services and prices and the service terms before purchasing.