📄 The policy, in plain English

Refunds & cancellations.

This page sets out exactly when a refund applies to each FitnessByMaddy product, and how to request one. No fine print hiding anywhere else.

Digital plans — Fat Loss 6-Week, Core Shred 6-Week, 12-Week Customised

These are digital products, hand-built and delivered by email (and WhatsApp where applicable).

  • A refund is available only if your plan has not yet been delivered. If you change your mind before delivery, message us and we'll cancel the order and refund you in full.
  • Once the plan has been delivered, the purchase is non-refundable — as with all digital goods, it cannot be "returned" after you've received it.
  • Delivery means the plan has been sent to the email address (or WhatsApp number) you provided at purchase — typically within 12 hours of payment.

Live 1-on-1 sessions

  • Unused sessions in a package are refundable pro-rata: you're refunded the package price minus the value of sessions already taken.
  • To reschedule a session, give at least 12 hours' notice. Sessions missed without notice count as taken.

Duplicate or failed payments

If you're charged twice for the same order, or a payment is deducted but the order fails, you receive a full refund within 5–7 business days to your original payment method. Just send us the payment reference.

How to request a refund

  1. Message WhatsApp +91 70824 78374 or email support@fitnessbymaddy.com.
  2. Include the email or phone number you paid with, so we can find the order.
  3. Approved refunds go back to your original payment method, typically within 5–7 business days (bank timelines vary).

Payments are processed by our checkout partners (Exly; Cashfree when enabled). This policy applies to purchases made on fitnessbymaddy.com and our checkout pages.